Maru AI, LLC Privacy Policy
Effective Date: December 12th, 2023
This privacy policy describes how Maru AI, LLC and its related companies ("Maru AI") collect, use, and share the personal information you provide when you access our website, purchase our products and services, or engage with our brand offline as a customer, prospective customer, job applicant, or in other capacities. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.
Information We Collect
We may collect personal identification information from users in a variety of ways in connection with activities, services, features or resources we make available on our Site. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information may be collected through analyzing tracking patterns or using technology like cookies on our Site and is used to improve your experience on the Site by personalizing content and improving Site navigation. Users browsing the Site anonymously will still have non-identifying Site analytics gathered on them. The personal information we collect falls into several categories outlined below.
Information you provide directly: We collect information you provide to us, for example when you fill out forms on our site; register for emails, accounts or features; make purchases; apply for jobs; communicate with us via third party social media sites; request support; or otherwise communicate with us. This information may include: contact details such as your name, email address, mailing address, phone number; payment information; inquiry details; materials or information submitted in job applications; usernames and passwords; marketing preferences; detailed financial account information provided if you are a vendor; and any other information you choose to provide.
Information from third party sources: We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you in other ways. For example, we may receive background check reports from public record sources about job candidates in accordance with applicable laws.
Information automatically collected: We automatically log information about you and your computer or mobile device when you access our website or read our emails including browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, allowing Web servers to locate and identify your device), domain name, access dates and times, pages viewed, links clicked, internal URL referrers, and specific information viewed or requested. We may monitor and utilize Geographic Location Information and use security monitoring to protect our Sites and Services which may include automated analysis of Users content including emails, texts, and images for threats, intrusions or inappropriate content or attaches through malware or virus detection services. We also use cookies, pixel tags, Local Shared Objects such as HTML5 (including for Flash cookies), or other local storage provided by your browser or associated applications. This information is used to analyze trends, administer sites, track users' movements around sites and gather demographic information about our user base as a whole. We may receive reports on website usage, browsing patterns and statistics in aggregate form from analytics services.
Information from other interactions: We may collect information through your participation in interactive features offered through our website, mobile applications, social media pages and accounts, attendance at our events, participation in promotions, or your engagement with us offline. For example, you may choose to enter a sweepstakes or contest, fill out a survey, communicate with our customer support team, or otherwise interact with or be present anywhere on or in our branded assets.
How We Use Your Information
We may use information about you for the following purposes:
Provide, maintain, improve, and develop our products and services;
Provide customer service and support, respond to and communicate with you about your inquiries or our relationships;
Personalize, measure, and improve our content and shopping experiences;
Compare information for accuracy and verify it with third parties;
Perform analytics on sales, returns, visitors, etc. to improve services;
Send marketing communications, promotional offers, and surveys;
Administer contests, competitions, raffles, surveys or other promotions;
Protect from fraud or other criminal activity, claims and other liabilities; and
Comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations, and our policies.
We also use non-identifying, aggregate information to better design our website and apps, product assortment, marketing programs and more. This may include analytics information from third party providers like Google Analytics. This allows us to improve our services and better understand our customer base.
Cookies and Other Tracking Technologies We Use We use cookies and similar technologies on our Sites and mobile applications to provide and support our Site features and functionality. Cookies are small data files that are served by our platforms and stored on your device. Our Sites do not use cookies or other tracking technologies to collect Personal Information in the absence of your opt-in consent. Cookies allow us to capture how you arrived at our Site, when you return, which content you spend time viewing, what interests you demonstrate, and to serve relevant ads to you when browsing third party websites, platforms or apps after you’ve visited our Site or used our mobile applications.
We also work with third party analytics and advertising partners to provide functionality and help us understand how the site or advertisements are being used. These third parties utilize cookies and other tracking technologies to analyze your use of sites and apps, target advertising content, measure advertising effectiveness, and provide reporting. Information collected through these means may be combined with other information we collect as outlined in this policy. We do not have access or control over these cookies and tracking technologies.
Sharing Your Information
We share your information with third parties for a variety of business purposes described below. We do not sell your personal information to third parties, and we do not share information with third parties for those third parties’ direct marketing purposes unless you affirmatively agree for us to do so.
You agree that we have the right to disclose your personal information as needed to conduct our business activities according to usual and customary practices. Only authorized employees who need access to your information to perform a specific job are granted such access. All our employees and any third parties we may contract are kept up-to-date on our privacy and security practices.
Disclosure to Third Party Service Providers. We share your information with third party vendors who help with specialized services, including payment processing, website development, transportation delivery, marketing and promotions assistance, security assessments, cloud hosting services, analytics and reporting, etc. These third parties may need information about you to perform their functions.
Disclosure to Corporate Affiliates and in Business Transactions. Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, joint venture, or other business deal where some or all of our assets or stock are sold or transferred. We have a legitimate interest in disclosing or transferring your personal information during business transactions provided that parties continue to take appropriate security and confidentiality measures.
Disclosure for Legal Compliance and Security. It may be necessary to disclose user information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We generally do not disclose user information without consent unless we believe such action is necessary to comply with legal mandates or government requests, to enforce our Terms of Use, to protect our rights or property or the rights or property of others, as well as to maintain and improve our services. We may also share information where necessary to protect the safety of our employees and partners, users of our services or the general public.
Your Data Protection Rights
You can request access, corrections, or deletion of your personal data through your account portals, by submitting a help desk ticket from within the relevant account portal or application, or contacting us directly using the contact information at the end of this policy. EU individuals have certain rights under the GDPR and related laws. These may include rights to: request we provide you with a copy of your personal data; request correction or deletion of your personal data; restrict or object to certain processing; withdraw consent where we rely on your consent; opt-out of certain disclosures of your personal data; and lodge complaints with your local data protection authority.
To protect data from accidental or malicious destruction, once we receive and verify your request, we will remove personal data from active view as soon as reasonably possible, but some information may remain in archived/backup copies for our records or as otherwise required by law. We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Complete the transaction for which we collected the personal data, provide a product or service you requested, take actions reasonably anticipated within the context of our ongoing business relationship, or otherwise perform a contract between you and us.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity.
Exercise free speech, ensure the right of another consumer to exercise their right of free speech or expression, or exercise another right provided for by law.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws.
Enable solely internal uses reasonably aligned with your expectations based on your relationship with us.
Comply with an existing legal obligation or orders from law enforcement or other entities with legal authority.
Children's Privacy
Our websites and services are mainly designed for and targeted to adults. We do not knowingly collect personal information from children under the age of 13 without first obtaining parental consent. If you are under 18 years old, you should not provide information to us without the involvement of a parent or guardian. Parents should instruct their children to never provide personal information over the internet without their permission.
Security
We have certain physical, technological, and procedural safeguards in place to help protect against criminal activity. However, no data transmission over the internet or online data storage can be guaranteed to be fully secure. We cannot warrant that our systems and databases will be immune from unauthorized access or hackers. Any transmission of personal information or other data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on websites operated by third parties you access through links on our website.
Changes to This PolicyWe may update this Privacy Policy from time to time in response to changing legal requirements or business practices. Your continued use of our websites, products or services after being notified of any such changes constitutes your acceptance of the revisions. We will post any modifications to this policy on this page and, if the changes are significant, we will provide a more prominent notice.
Contact Us
If you have any questions about our privacy policy or data use practices, please contact us via email at info@maru.ai or at our corporate mailing address:
Maru AI, LLC#1254 1601 29th St. Suite 1292Boulder, CO 80301